Return Policy

At Pittsford Florist, our goal is to make sure you’re happy with each and every delivery.

Due to the perishable nature of our products, we understand that there are times when variable conditions such as weather, placement, air quality, watering, and general care may impact their freshness. Therefore, please contact us if you are not completely satisfied with your purchase or delivery. We will give thoughtful consideration to requests for a refresh, and in many cases, we will happily replace your Pittsford Florist product.

Our team can be reached by email or phone at 585-248-5860 When contacting us, please provide the order number (located on the card), client name, or recipient name.